About Us > Reputation
> Company Overview
> Product Milestones
> Clients, Affiliations & Partners
> Current Events
> Data Security
Why KLAS? How KLAS makes the difference?
KLAS’s mission is to improve healthcare technology delivery by honestly, accurately, and impartially measuring vendor performance for our provider partners.
KLAS has been described in various publications as a Consumer Reports (CR) for healthcare IT products. But KLAS is more similar to J.D. Power and Associates (JDP) than CR, per KLAS web site. This distinction is important to understanding how KLAS pursues its mission to benefit providers. KLAS collect, aggregate, and publish satisfaction data provided by product users. KLAS focuses on the HIT industry, while JDP focuses on consumer goods, such as cars.
KLAS doesn't make subjective assessments,they perform the work required to aggregate data by contacting customers and reviewing a list of questions. By charging others to access the data, KLAS is able to obtain objective and honest vendor feedback.. KLAS states their data collection is “Accurate, Honest, Impartial” and there are processes in place to ensure reliability. KLAS has been documented and audited by an internationally recognized law firm, Squire Sanders & Dempsey LLP. This vigilance ensures that KLAS provides a transparent window into what users actually think of products.
For FutureNet KLAS report, please contact:
For more information about KLAS, please visit: