Support > Support Packages
> Support Packages
> Software Upgrades
> Support Contact
Healthcare doesn't take a holiday. For that reason, FutureNet’s service program begins with product design. All systems, products, and software have been designed with safeguards and back-up systems necessary to achieve the least possible downtime in the industry. Support packages are available for all FutureNet products and services.
FutureNet Support Packages:
Annual flat service fee for systems purchased and installed at client sites
On-site emergency hardware services via contracted hardware manufacturers
Free software upgrades with service packages and for all SaaS clients
Technical support 24 hours a day, every day of the year through designated department contacts
Pricing is calculated per server or per client, depending on the products covered under the agreement. Volume discounts are available.
or email firstname.lastname@example.org for more information.
Customers must be licensed to use the current version of the software to be eligible to purchase a support package.